Revolut Limited

Financial Ombudsman decision DRN-5263659 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

Miss C complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam.APP scam refund refused

I agree that £50 is reasonable compensation for the additional distress Revolut’s service failing is likely to have caused Miss CService failure

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5263659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.