MONZO BANK LIMITED
Financial Ombudsman decision DRN-5263649 Upheld
Upheldoutcome, as published by the Ombudsman
£7,000redress stated in the decision
Wed Feb 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Credit file reporting
In the Ombudsman’s words
Mr H complains Monzo Bank Ltd didn’t do enough when he was the victim of identity theft and fraud.APP scam refund refused
I don’t think it’s fair that Monzo has recorded adverse information about Mr H on his credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5263649.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.