National Westminster Bank Plc

Financial Ombudsman decision DRN-5259251 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

regarding unauthorised use of her credit card abroadAPP scam refund refused

Miss C said NatWest has a flag on her account that states she suffers with poor mental health, but it didn't adjust its approach in order to meet her needs.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5259251.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.