FirstRand Bank Limited

Financial Ombudsman decision DRN-5255508 Upheld

Upheldoutcome, as published by the Ombudsman

£801redress stated in the decision

Thu Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

She has also been charged interest on the loan payments that were deferred during the Covid 19 pandemicInterest and rates

repeatedly informed a credit reference agency that she has missed payments when this was not the caseCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5255508.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.