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Moorcroft Debt Recovery Limited
Financial Ombudsman decision DRN-5252756 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Moorcroft accepted they could have handled the SAR issue better, and offered Mr W £50 compensation.Complaint handling
SAR – they replied 17 July 2024 to say they needed to verify his identification.Data and privacy
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5252756.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.