TSB Bank plc

Financial Ombudsman decision DRN-5251561 Not upheld

Not upheldoutcome, as published by the Ombudsman

£110redress stated in the decision

Mon Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mrs C complains that TSB Bank plc have unfairly registered adverse information with the Credit Reference Agencies (CRA’s) regarding a late payment on her credit card.Credit file reporting

Mrs C has made a number of points to this service, and I’ve considered and read everything she’s said and sent us. ... It’s clear to me what a difficult set of circumstances Mrs C has had with two family members and their health around the same time.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5251561.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.