Wise Payments Limited

Financial Ombudsman decision DRN-5246286 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Mar 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr E complains that Wise Payments Limited trading as Wise didn’t do enough to trace and recall an international payment he made using the SWIFT payment system.Payment delayed or failed

Wise recognised that it could have done more to follow up the recall before then.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5246286.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.