Trading 212 UK Limited

Financial Ombudsman decision DRN-5245876 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Trading 212 accepts that there was a slight delay in returning Mrs H’s depositPayment delayed or failed

Mrs H complains Trading 212 UK Limited took too long to return money she wanted to invest into an ISA and handled her complaint poorly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5245876.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.