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Santander Consumer (UK) Plc
Financial Ombudsman decision DRN-5245677 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Thu Feb 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I consider that the service provided by Santander Consumer Finance to Mr F in April and May 2024 fell below the standard of service that he would reasonably expect to receiveService failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5245677.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.