Revolut Limited

Financial Ombudsman decision DRN-5245358 Upheld

Upheldoutcome, as published by the Ombudsman

£12,000redress stated in the decision

Fri Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mrs H complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam.APP scam refund refused

I don’t think Revolut provided her with a reasonable standard of customer service.Complaint handling

Rules cited

FCA DISP (Dispute Resolution), FCA Consumer Duty (PRIN 2A), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5245358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.