Lloyds Bank PLC

Financial Ombudsman decision DRN-5243740 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

I have found it is more likely than not that it did not follow the correct process when cancelling the direct debit for the insurance policy.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5243740.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.