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Stellantis Financial Services UK Limited

Financial Ombudsman decision DRN-5243397 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr P fell into arrears with the agreement in 2023 and it was terminatedTreatment in financial difficulty

Mr P has told us that he is self-employed and he struggled to find work. He has said that he was unable to make the loan repayments.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5243397.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.