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Starling Bank Limited
Financial Ombudsman decision DRN-5242521 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr E complains Starling Bank Limited ignored his communication preferences when he asked for a copy of a chat transcript to be sent to him and that he still hasn’t received what he asked for.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5242521.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.