HSBC UK Bank Plc
Financial Ombudsman decision DRN-5242438 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mrs M complains that HSBC UK Bank Plc (HSBC) failed to keep her properly informed when a transfer she made from her account to a foreign bank was rejected.Payment delayed or failed
Mrs M also complains that when she made a formal complaint to HSBC this was badly handled.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5242438.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.