Trading 212 UK Limited

Financial Ombudsman decision DRN-5239429 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr G complains Trading 212 UK Limited didn’t tell him about a scheduled reduction in the interest rate when he agreed to an Individual Savings Account (ISA) with it.Interest and rates

Mr G also complains about complaint handling by Trading 212.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5239429.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.