Barclays Bank UK PLC

Financial Ombudsman decision DRN-5237449 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

transfer from her account which didn’t complete successfullyPayment delayed or failed

discovered that no complaint had been raised on her behalfComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5237449.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.