Firms › Nationwide Building Society ›

Nationwide Building Society

Financial Ombudsman decision DRN-5236700 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains Nationwide Building Society lent to him irresponsibly when it approved his applications for a loan and credit cardIrresponsible lending

Mr H thinks this was irresponsible. In summary, he says he had dealt with some very difficult personal circumstances which had in turn affected his mental health.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5236700.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.