Firms › National Westminster Bank Plc ›
National Westminster Bank Plc
Financial Ombudsman decision DRN-5234774 Upheld
Upheldoutcome, as published by the Ombudsman
£800redress stated in the decision
Mon Feb 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs L and Mr L complain that National Westminster Bank Plc (NatWest) caused delays when trying to change Mrs L’s bank account to a joint account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5234774.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.