Barclays Bank UK PLC

Financial Ombudsman decision DRN-5231629 Not upheld

Not upheldoutcome, as published by the Ombudsman

£53redress stated in the decision

Wed Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

gave him inaccurate information when they told him interest wouldn’t be charged on his closed accountInterest and rates

I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances of this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5231629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.