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Wise Payments Limited

Financial Ombudsman decision DRN-5225703 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

X complains about Wise Payments Limited. She says that Wise didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result.APP scam refund refused

X and her representatives responded, and still maintained that they would like a final decision – in summary that X was vulnerable, and that Wise should have been aware of this and done more to prevent her lossesSupport for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5225703.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.