Aldermore Bank Plc
Financial Ombudsman decision DRN-5222960 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jan 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Miss O complains an individual savings account (ISA) transfer from a third party ISA provider (H) to Aldermore Bank Plc took longer than it should havePayment delayed or failed
compensation for the poor service and distress and inconvenience this caused Miss OService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5222960.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.