HSBC UK Bank Plc
Financial Ombudsman decision DRN-5221594 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Jul 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Incorrect information was given in relation to the timescales to review the complaintComplaint handling
Mr C was unhappy with the service provided, such as being transferred to different departments and not having a warm handoverService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5221594.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.