Barclays Bank UK PLC

Financial Ombudsman decision DRN-5221281 Not upheld

Not upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Fri Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Support for vulnerable customers

In the Ombudsman’s words

payments he’d made to various merchants using the debit card he’d held with S couldn’t be paid because there weren’t enough funds in his account to pay themPayment delayed or failed

He explained that he was disabled and that he was struggling to deal with this problemSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5221281.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.