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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN-5220791 Not upheld
Not upheldoutcome, as published by the Ombudsman
£25,000redress stated in the decision
Wed Apr 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Product mis-sold
In the Ombudsman’s words
He also complains about action Kensington has taken since the mortgage fell into arrears.Treatment in financial difficulty
Mr B complains that his mortgage with Kensington Mortgage Company Limited was mis-sold.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5220791.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.