MONZO BANK LIMITED
Financial Ombudsman decision DRN-5219776 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£8,835redress stated in the decision
Tue Dec 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Irresponsible lending
In the Ombudsman’s words
Miss C has complained that Monzo Bank Ltd are holding her liable for money she lost after falling victim to a scam.APP scam refund refused
Lastly, Miss C said that Monzo lent the loan to her irresponsibly given her financial situation.Irresponsible lending
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5219776.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.