Metro Bank PLC

Financial Ombudsman decision DRN-5218123 Upheld

Upheldoutcome, as published by the Ombudsman

£30,000redress stated in the decision

Fri Feb 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Miss J has complained that Metro Bank PLC (“Metro”) didn’t apply the correct interest rate to her savings account.Interest and rates

Metro then didn’t take any action for a number of months, despite Miss J accepting the offer.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5218123.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.