Barclays Bank UK PLC

Financial Ombudsman decision DRN-5216705 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Miss G is unhappy with how Barclays Bank UK PLC handled her current account switch after her salary wasn’t paid in as expected.Payment delayed or failed

Barclays accepted they had provided incorrect information and hadn’t been clear enough about the switching process.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5216705.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.