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National Westminster Bank Plc
Financial Ombudsman decision DRN-5216382 Not upheld
Not upheldoutcome, as published by the Ombudsman
£219,885redress stated in the decision
Tue May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs K complains that National Westminster Bank Plc (NatWest) has not fully refunded her for the loss she has suffered as a result of a scam.APP scam refund refused
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5216382.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.