Sainsbury's Bank Plc

Financial Ombudsman decision DRN-5216174 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Sainsbury’s Bank also said it found the loan wasn’t being recorded correctly on Mr A’s credit fileCredit file reporting

Sainsbury’s Bank said its email had been sent to Mr A in error when it was carrying out some remediation work in relation to the loan that meant the block preventing contact with him had been temporarily removed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5216174.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.