MONZO BANK LIMITED
Financial Ombudsman decision DRN-5215394 Upheld
Upheldoutcome, as published by the Ombudsman
£160redress stated in the decision
Tue Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
a payment he’d made into his account to be reflected and he’s suffered loss as a result of thisPayment delayed or failed
The only issue remaining for me to decide upon is the amount of compensation. Monzo agree to credit Mr J with the £50 compensation recommended by our investigator.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5215394.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.