HSBC UK Bank Plc
Financial Ombudsman decision DRN-5212085 Not upheld
Not upheldoutcome, as published by the Ombudsman
£16,925redress stated in the decision
Mon Feb 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
I also appreciate that Mr M’s payment was delayed as a result.Payment delayed or failed
HSBC has upheld this aspect of Mr M’s complaint and has offered compensation of £200.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5212085.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.