HSBC UK Bank Plc
Financial Ombudsman decision DRN-5210382 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr C complains that HSBC UK Bank Plc hasn’t refunded him money he lost to an individual he met online.APP scam refund refused
Mr C reported what had happened to him to HSBC and brought a number of complaints about how it had dealt with him during this time.Complaint handling
Rules cited
CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5210382.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.