CA AUTO FINANCE UK LTD

Financial Ombudsman decision DRN-5209765 Not upheld

Not upheldoutcome, as published by the Ombudsman

£18redress stated in the decision

Mon Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss G complains that CA Auto Finance UK LTD mishandled a credit account she held with it after arrears had accrued due to a change in her financial situation.Treatment in financial difficulty

Miss G complained to CA Auto that there had been a number of service failures by the agents her family member had spoken to over a two-day period.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5209765.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.