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Zempler Bank Limited
Financial Ombudsman decision DRN-5209506 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Zempler has accepted that it could’ve given Mr P fuller information regarding the countries it accepts international payments from during its telephone conversation with him, and it’s said that it misadvised Mr P regarding the correct timeframe for providing proof of return to sender.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5209506.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.