HSBC UK Bank Plc
Financial Ombudsman decision DRN-5208998 Upheld
Upheldoutcome, as published by the Ombudsman
£380redress stated in the decision
Wed Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Service failure
In the Ombudsman’s words
HSBC repeatedly failed to issue welcome letters to the new user.Identity checks and access
poor advice from HSBC UK Bank Plc, when changing the primary user of the business account, it lost access to the account.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5208998.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.