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Lendable Ltd
Financial Ombudsman decision DRN-5208272 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
From around September 2022, various arrangements were made to support CX whilst they were in financial difficulties including reduced payment periods and a pause in payments.Treatment in financial difficulty
Lendable has failed to make a reasonable adjustment for a visual impairment they have.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5208272.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.