Marsh Finance Limited

Financial Ombudsman decision DRN-5206806 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Jul 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Credit file reporting

In the Ombudsman’s words

Refund to Mrs H’s account the interest that it has charged on the amount of the arrears from when the error was made in July 2023 until Mrs H was notified of the error in August 2024.Interest and rates

Remove from Mrs H’s credit file any missed payment markers that it’s reported to the credit reference agencies about the hire purchase agreement from when the error was made in July 2023 once the arrears are cleared.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5206806.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.