Barclays Bank UK PLC

Financial Ombudsman decision DRN-5205326 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Wed Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

The family of the late Mr B (represented by Mr W) complain about the contact they received from Barclays Bank UK PLC trading as Barclaycard in relation to the accounts of the late Mr B, despite them requesting such correspondence to stop given that they were in the process of obtaining a grant of probate.Bereavement and power of attorney

Barclays only updated one of the accounts with Mr W’s details. The other account was updated with “The Executor” using the address held on record for Mr B. Barclays sent letters for both accounts in October 2023 and again in January 2024.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5205326.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.