Zopa Bank Limited
Financial Ombudsman decision DRN-5205209 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Feb 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr E complains that Zopa Bank Limited didn’t place a hold on his credit card account while he was in discussions with a debt charity regarding a Debt Management Plan.Treatment in financial difficulty
Mr E was unhappy with the information provided on the chat, as he didn’t feel it was sympathetic towards his mental health condition.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5205209.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.