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Lloyds Bank PLC
Financial Ombudsman decision DRN-5203567 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Thu Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr L complains that Lloyds Bank Plc has decided not to refund him after he was the victim of a scam.APP scam refund refused
Rules cited
FCA Consumer Duty (PRIN 2A), CRM Code (APP scam reimbursement)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5203567.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.