Kroo Bank Ltd

Financial Ombudsman decision DRN-5203407 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Miss S complains that Kroo Bank Ltd won’t refund the money she lost when she was the victim of a scam.APP scam refund refused

Kroo acknowledged that the level of customer service it provided to Miss S during her claim wasn’t of the standard it would expect.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5203407.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.