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Nationwide Building Society
Financial Ombudsman decision DRN-5200604 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Nationwide accepted that they hadn’t followed the standard procedures and hadn’t obtained a copy of the full LPA.Complaint handling
The Estate of Mr H complains about Nationwide Building Society as they allowed money to be withdrawn from Mr H’s account incorrectly.Bereavement and power of attorney
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5200604.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.