Nationwide Building Society

Financial Ombudsman decision DRN-5200314 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss H has complained about how Nationwide Building Society has treated her whilst she’s been in financial difficulties with her mortgage.Treatment in financial difficulty

She’s said she’s a vulnerable customer and Nationwide is taking legal action to take possession of the property, which will make her and her children homeless.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5200314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.