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Stellantis Financial Services UK Limited

Financial Ombudsman decision DRN-5199040 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

ensure that any adverse information that it’s recorded on Mrs Q’s credit file relating to the hire purchase agreement for the period from September 2023 has been removedCredit file reporting

Stellantis Financial Services’ error and the incorrect information that it included in its final response to herService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5199040.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.