Everyday Lending Limited

Financial Ombudsman decision DRN-5198727 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

He was unhappy that he’d been passed around by different departments and was unhappy that they were unable to help with a top up loan.Complaint handling

He’s also told that he suffers from mental health issues and anxiety and says this is noted on his account at Everyday Lending.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5198727.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.