Metro Bank PLC

Financial Ombudsman decision DRN-5193372 Not upheld

Not upheldoutcome, as published by the Ombudsman

£32,000redress stated in the decision

Wed Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

I don’t think it was acting irresponsibly to lend more funds to Mr J because his current employment contract was due to end later that year.Irresponsible lending

Mr J complains that Metro Bank PLC gave him unsuitable advice to consolidate his unsecured debts during a re-mortgage application.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5193372.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.