Nationwide Building Society

Financial Ombudsman decision DRN-5191580 Upheld

Upheldoutcome, as published by the Ombudsman

£240redress stated in the decision

Tue Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mrs B was without the money for four monthsPayment delayed or failed

NWide accept that they should’ve pushed the ATM owner for more information at an earlier stage than they didService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5191580.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.