HSBC Bank plc

Financial Ombudsman decision DRN-5191311 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr S has complained that HSBC UK Bank Plc acted irresponsibly when it provided him with a credit cardIrresponsible lending

He believes the lending decisions made by HSBC were irresponsible, both when he applied for the card in the first instance, and later when the limit was increased. He has asked that HSBC write off the outstanding balance and provide him with compensation for the distress and upset he has experienced as result of its failure to support him as a vulnerable consumer.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5191311.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.