National Westminster Bank Plc

Financial Ombudsman decision DRN-5189884 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

A claims NatWest had not explained the difference between the accounts and said it would not have agreed to an account that didn’t pay interest.Interest and rates

A also claims the accounts were miss-sold as it thinks new accounts were not required when it transitioned from a partnership to a limited company.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5189884.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.