Firms › Shawbrook Bank Limited ›
Shawbrook Bank Limited
Financial Ombudsman decision DRN-5187810 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
The decision to lend was irresponsible because the Lender didn’t carry out the right creditworthiness assessment, no income and expenditure information was requested, and no proof of income was required.Irresponsible lending
Rules cited
Consumer Credit Act 1974, FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5187810.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.